Refund policy

Every piece at Tea & Tonic is chosen with care, and we want you to love what you receive. As a small business, we keep our policy simple, so please choose carefully and get in touch if you'd like help with sizing or product advice before ordering.

How it works

1. Tap Start a return at the bottom of any page or in your order confirmation email, or email hello@teaandtonic.co.nz. Please get in touch within 7 days of delivery.
2. We'll reply with next steps.
3. Please send your item back within 7 days of hearing from us.

Store credit

We don't offer refunds for change of mind, but you can return eligible items for store credit to the value you paid. Items must be unused and unworn, in their original condition, with tags and packaging.

Good to know

• Your store credit is emailed to you as a code you can use online or in our Matakana shop. It's valid for 3 years.
• We'll issue it within 3 working days of receiving and checking your item.
• It covers what you paid for the item, including any discount. It doesn't include the original shipping cost.
• Made-to-order clothing can be returned for store credit too, as long as it's unworn with the tags attached.

Received a gift?

You can return it for store credit in your own name. Just ask the person who gave it to you for the order number, or email us with their name and we'll find the order.

Cancelling an order

If you change your mind before your order is dispatched, email us and we'll cancel it for a full refund. Made-to-order clothing can't be cancelled once we've started making it.

Faulty or incorrect items

If something arrives faulty or isn't what you ordered, we'll make it right. Let us know as soon as you notice, with a photo, and we'll repair, replace or refund it in line with the Consumer Guarantees Act 1993. We'll email you a prepaid return label and cover the cost of sending a replacement. Refunds go back to your original payment method, including Afterpay.

What counts as faulty?

A fault is a problem with how the item was made, or something that fails much sooner than it reasonably should. These aren't faults:

• normal wear and tear
• plated jewellery gently fading over time
• damage from not following the care instructions
• natural variation in handmade pieces

Skincare and sensitive skin

We recommend a patch test before using a new product. A reaction to an ingredient isn't usually a fault, but please get in touch and we'll do our best to help.

Transit damage

If your order arrives damaged, please let us know within 7 days of delivery with a photo.

Good to know: please keep the item and its packaging until we've sorted it out. The courier needs them for the claim.

Not eligible for store credit (unless faulty)

• earrings and socks, for hygiene reasons
• jewellery that has been resized or altered, and made-to-order jewellery
• opened or used face, body and hair care, fragrance, aromatherapy, sleep products, supplements, Mother & Baby products, tea, home care, ritual items such as sage and incense, and honey and other pantry items
• gift boxes and ritual sets once any item has been opened, because sets can't be split
• sale items, gift cards, original artwork, commissions, and bespoke or corporate gifting orders

Handmade and natural pieces

Ceramics, crystals, knitwear and artwork are handmade or natural, so each one varies slightly. That's part of their beauty, not a fault.

Christmas returns

On orders placed from 1 November, you can let us know about store credit returns until 10 January. Then send your item back within 7 days of hearing from us.

Return postage

Return postage is at your cost unless the item is faulty or incorrect. Please pack items carefully and use a tracked service, as we can't take responsibility for parcels lost or damaged on their way back to us.

Lost parcels

All orders are sent with tracking. If your parcel doesn't arrive, email us and we'll investigate with the courier as a priority.

Australian orders

This policy applies to Australian orders too. Return postage from Australia is at your cost unless the item is faulty or incorrect.

Return address

Tea & Tonic, Shop 5A, 2 Matakana Valley Road, RD5, Matakana 0985
hello@teaandtonic.co.nz | 09 422 9083

This policy doesn't affect your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.