Refund policy
Last updated: May 2026
All products are carefully selected and packed with care. If for any reason you are unhappy with your purchase, please contact us within five working days of receiving your order.
We must be notified of your intention to return an item within five working days of delivery, and the returned item must be received by us within seven working days of delivery.
Please contact us at hello@teaandtonic.co.nz before returning any item.
These timeframes apply to our standard returns process and do not limit any rights you may have under the Consumer Guarantees Act 1993.
Faulty or Incorrect Items
If you receive a faulty item or an item different from what you ordered, please contact us within five working days of receiving your order at hello@teaandtonic.co.nz.
Once the item has been returned and assessed, we will arrange a repair, replacement, store credit, or refund in accordance with the New Zealand Consumer Guarantees Act 1993.
Ayson and Anastasia Limited trading as Tea & Tonic will reimburse reasonable return shipping costs for faulty or incorrectly supplied items and will cover the cost of shipping any replacement item back to you.
Transit Damage
If your order arrives damaged in transit, please notify us immediately so we can lodge a claim with the delivery provider. All transit damage claims must be made within five working days of delivery.
Change of Mind
We may, at our discretion, offer an exchange or store credit for change of mind returns that meet the following criteria. Proof of purchase is required for all returns and exchanges. Please note that original shipping costs are non-refundable.
To be eligible for an exchange or store credit, items must be:
- Unused
- Unworn
- Unwashed
- In original condition
- Returned with all labels, tags and packaging intact and in immaculate condition
Return shipping costs for change of mind returns are the responsibility of the customer.
Sale Items
All sale items are final and cannot be returned, exchanged, or refunded unless deemed faulty under the Consumer Guarantees Act 1993.
Lost Parcels
All orders are sent with tracked courier services. If your parcel does not arrive, please contact us at hello@teaandtonic.co.nz and we will investigate with our courier provider as a matter of priority. We are committed to ensuring every customer receives the order they have paid for and will work to resolve any lost parcel situation promptly.
Stock Availability + Special Orders
If an item you have ordered is unavailable, we will contact you within three working days.
If a particular item or size is out of stock online, special orders may be available depending on supplier availability. For special order enquiries, please contact hello@teaandtonic.co.nz.
International Orders
For international orders, please contact us at hello@teaandtonic.co.nz to discuss return options. International returns are handled on a case by case basis and we will do our best to find a fair resolution.
Return Address
Ayson and Anastasia Limited trading as Tea & Tonic, operating as MONNI
Shop 5A, 2 Matakana Valley Road
RD5, Matakana 0985
New Zealand
hello@teaandtonic.co.nz
09 422 9083